Support workflow
Widget-ready thread
Recommended product direction: a small visible support widget on the site/app, opening the same conversation thread. The user should be able to close the widget without losing the thread, reopen it later, and resolve it manually when satisfied.
How support replies work
A support operator reviews your request, approves the exact answer, and sends it once into this account. Replies are shown under the matching request below. They are never copied from another customer and are not delivered through external email or messaging services by this page.
Exact human-reviewed reply
Private account history
External delivery disabled
Your support conversations
Signed-in customers see only their own requests and the human-reviewed replies attached to them. Replies are rendered as a private conversation and never mixed across accounts.
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Saved support threads on this device
Each sent request shows its backend receipt ID and keeps a local fallback copy. Reopen a copy to send an updated request without losing the original context.
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CUSTOMER_ALPHA_SESSION_RESET_V48
CUSTOMER_ALPHA_SWITCH_ACCOUNT_VISIBLE=true
CUSTOMER_ALPHA_CLEAR_SESSION_VISIBLE=true
CUSTOMER_ALPHA_LOCAL_STATE_RESET=ready
CUSTOMER_ALPHA_FEEDBACK_COLLECTOR_V51
CUSTOMER_ALPHA_FEEDBACK_FORM=ready
CUSTOMER_ALPHA_FEEDBACK_BACKEND_POST=ready
CUSTOMER_FEEDBACK_BACKEND_SUBMIT_V200
CUSTOMER_FEEDBACK_BACKEND_PRIMARY=true
CUSTOMER_FEEDBACK_PRIVATE_REPLIES_V252
CUSTOMER_FEEDBACK_REPLY_RENDER=private_account_thread
CUSTOMER_FEEDBACK_REPLY_TEXT_RENDER=textContent
CUSTOMER_FEEDBACK_CROSS_OWNER_REPLY=blocked
CUSTOMER_FEEDBACK_EXTERNAL_REPLY_DELIVERY=blocked
CUSTOMER_FEEDBACK_LOCAL_FALLBACK=true
CUSTOMER_AUTHENTICATED_FEEDBACK_V212
CUSTOMER_FEEDBACK_OWNER_SOURCE=bearer_or_anonymous_endpoint
CUSTOMER_FEEDBACK_PRIVATE_HISTORY_UI_V214
CUSTOMER_FEEDBACK_PRIVATE_HISTORY_ENDPOINT=/customer-alpha-feedback/private/mine
CUSTOMER_FEEDBACK_PRIVATE_HISTORY_OWNER_SCOPE=current_user
CUSTOMER_FEEDBACK_PUBLIC_SUMMARY_NOT_USED=true
CUSTOMER_ALPHA_SCOPED_STATE_V52
CUSTOMER_ALPHA_SCOPED_FORM_STATE=ready
CUSTOMER_ALPHA_STATE_KEY_INCLUDES_CUSTOMER_ID=true
CUSTOMER_ALPHA_CREATE_SUPPORT_STATE_ISOLATED=true
CUSTOMER_PROJECT_STATE_SIGNOUT_V55
CUSTOMER_PROJECT_STATE_SELECTS_PERSIST=ready
CUSTOMER_SIGN_OUT_REDIRECT_RESTORED=ready
CUSTOMER_VISIBLE_ALPHA_BETA_WORDING_REMOVED=ready
FRESH_CUSTOMER_DEMO_MAYA_NOT_AUTO_LOADED=ready
Keep this support topic open
Start or continue one local support topic. The thread remains on this device until the customer marks it resolved or archives it.
Alpha rule: AI may prepare a reply draft or issue summary, but the customer receives a response only after a human operator/manager approves or edits it.
Topic
Category
I am confused
Something broke
Video setup issue
Account/privacy question
Price or billing question
Other
Status
Open
Waiting for customer
Waiting for operator
Resolved by customer
Archived
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No local support topic yet.
CUSTOMER_ALPHA_GLOBAL_BLUE_THEME_V24 GLOBAL_THEME_APPLIED=true
CUSTOMER_ALPHA_THEME_ACCOUNT_FIX_V25 GLOBAL_THEME_APPLIED=true
CUSTOMER_ALPHA_THEME_RUNTIME_V26 GLOBAL_THEME_RUNTIME=true
CUSTOMER_ALPHA_THEME_HARD_FIX_V27 GLOBAL_THEME_APPLIED=true
CUSTOMER_ALPHA_THEME_VISIBLE_SWITCH_V28 GLOBAL_THEME_APPLIED=true